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Need a hand, spotted a problem, or have a question about Guinea Pig? Get in touch and a real person will get back to you as soon as we can.

We aim to reply within a couple of working days.

Frequently asked questions

What is Guinea Pig?

Guinea Pig is a marketplace that connects beauty and hair stylists with "models" — members who receive treatments, often free or at reduced cost, so stylists can practise their skills and build their portfolios. Members find each other on the app and arrange treatments in person.

How do I get started?

Download the app, create an account, and choose whether you're joining as a model (to receive treatments) or a stylist (to offer them). Browsing is free. Stylists complete a one-off identity verification before they can offer treatments; models take out a membership when they want to apply for a treatment.

How much does it cost?

Browsing Guinea Pig is free. Model membership is a monthly subscription (the current price is shown in the app before you pay, and it renews automatically until you cancel). Stylists pay a one-off identity-verification fee. Prices are always shown clearly before you pay.

How do I cancel my membership?

You can cancel your model membership at any time from within the app, in Settings. Your membership stays active until the end of the month you've already paid for, and you won't be charged again. See our Terms for our full refund and cancellation terms.

How do I stay safe when meeting someone?

Guinea Pig is for adults (18+) only, and all members complete identity verification. When you meet in person, always use your own judgement: meet somewhere you feel comfortable, let someone know where you're going, and follow the safety guidance in our Community Guidelines. You can block or report anyone in one tap, and we review every report. If you're ever in immediate danger, contact the police on 999 (in the UK).

How do I report someone or something?

You can report any account or message in one tap inside the app, and our team reviews every report. You can also email us at support@guineapigapp.co.uk. We have zero tolerance for abuse, and for anything involving the safety of children — see our Community Guidelines.

How do I delete my account?

You can delete your account at any time from within the app, or request deletion via our account deletion page. This permanently removes your account and associated data, as described in our Privacy Policy.

Where can I read your policies?

Our Terms of Service, Privacy Policy, and Community Guidelines are all available on our website.

Still need help?

If your question isn't answered here, just email support@guineapigapp.co.uk — we're happy to help.